Refund policy

Returns & Exchanges
All of our products are print on demand, meaning each item is created individually after your order is placed. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizing, or general dislike of the item.

To avoid sizing issues, please make sure to carefully check our size guide and recommendations before placing your order. Our apparel is unisex sizing, which means it may fit differently than standard women’s or men’s cuts. Taking a moment to measure your favourite tee or jumper against our size chart will help ensure you get the perfect fit.

Condition of Items
Every order is inspected and shipped in mint condition, so you can trust it leaves us looking its best. We take pride in quality, and we ask that customers do not claim damage unless the issue occurred during transit.

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery so we can sort it out.

To help us resolve the issue quickly, we may request clear photos of the item and packaging. Once the fault is confirmed, we’ll happily replace the item or offer a refund where appropriate.

Replacement Timeframes
If a replacement is approved, it will be made and shipped following our standard production timeline, which can take up to 14 business days before dispatch.
If you provided an email at checkout, you’ll receive tracking details once your replacement has been shipped.

To start a return, please contact us at sunburntcountryclothing@gmail.com advising the reason for your return. If your return is accepted, we’ll email you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please be advised: All return costs are the responsibility of the customer.